Complaints Handling Procedures:

Quee and Mayanja Solicitors are committed to providing an efficient and effective legal service. If for some reason you are unhappy about any aspect of the service you have received or bill, please contact:

Mr Bob Quee

(North London Office)

Office 11

Moran House

449-451 High Road

Willesden

London, NW10 2JJ

Landline: 0208-452-0222

Mobile: 07956227748

Email: b.quee@queemayanja.co.uk

or

Mr George Mayanja

(East London Office)

292-294 Plashet Grove

Office 9

East Ham

London

E6 1DQ

Landline: 0208-617-8998

Mobile: 07939948207

Email: g.mayanja@queemayanja.co.uk

for us to attempt to arrange and agree to a mutually convenient appointment when you may attend at one of our offices for us to discuss your concerns first in person. At the first instance it may be necessary for the individual working on your matter to discuss the concerns you have raised. We would do our best to resolve any concern or issue raised.

If you require your concerns to escalate by way of a formal complaint, our firm’s complaints handling procedures are outlined below. Please note that making a complaint will not affect the way we may continue to deal with your case.

If we are unable to amicably resolve your complaint what option is open to you:

if we are unable to resolve your concerns / complaint or reach an amicable resolution and you remain dissatisfied, you can escalate your complaint to the office of the Legal Ombudsman on Tel no 0300 555 0333 or via their website www.legalombudsman.org.uk to invest

You can also contact them in writing at the following address:

The Office of the Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

To look into your complaint independently and such complaint will not affect how we may continue to handle your case. Complaints to the Office of the ombudsman must be made within six months of receiving a final response from us to your complaint, not more than six years from the date of the act/ omission you have complained about and no more than three years from when you should reasonably have known there was a cause for a complaint

In some situations, the Solicitors Regulation Authority (SRA), may help you if you are concerned about how we have handled your case. This can include matters like dishonesty, or losing your money, or treating you unfairly for reasons that may include your age, disability, or other circumstance.